Help and Support Channels
A 60 mins Ticket Reply Warranty
Our client help and support Dept is online 24x7x365 to reply to every one of your help requests. Every single ticket you submit to us is going to be answered within maximum 60 minutes. If your case demands the aid of one of our administrators, we’ll forward the ticket to the technician in charge and will let you know that the issue is being resolved.
Expert Customer Help Service
We offer you 24/7 technical help via a lightning fast ticket system included in your Control Panel. You’ll be able to contact us anytime about any of the software packages that come pre–configured on your virtual server, such as the selected Linux OS version, the server management panel and our in–house made Web Hosting Control Panel.
A Descriptive Help Zone
A descriptive and frequently updated article base is included in our custom–built Web Hosting Control Panel. It offers you quick tips about how to carry out all of the key web site administration duties. The Help section offers thorough how to article tutorials and step–by–step video guides. You can open the Help section by pressing the Help or Video buttons in the top right part of each Control Panel section.