Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Section

  • The Help section included in our Web Hosting Control Panel features a collection of help articles and commonly asked questions. Aimed toward fixing any common problem that you might stumble upon, they are contributed by our support team of practiced technicians.

  • Top quality support service
  • How–To Videos

  • We have prepared a selection of step–by–step video tutorials that visually explain how to sort out a common issue associated with your Linux shared website hosting account. You’ll find the how–to videos in the Help Center.

  • Intuitive help center
  • A 60–Minute Ticket Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24–7–365 help desk service and come with a sixty–minute support ticket response time guarantee. Our skillful technicians will be online 24 hours a day and will fix any problem that you may come across within maximum 60 minutes after the technical support ticket submission. In the majority of instances, a response will be given to you within 20 minutes.