Tech Support Channels
A 60–Minute Response Guarantee
We provide a sixty–minute response time warranty for each trouble ticket or e–mail that you submit to the customer service team. We’ll swiftly respond to all the common queries and forward right away the case to our admins if additional assistance is required. If you order the Managed Servers package, we’ll execute any of the included server administration services at a time that has been agreed upon earlier.
A Topflight Help Desk Support Service
Our technical support staff will be online for you 24x7 should you require assistance working with the Web Hosting Control Panel or with any of the apps that we have preinstalled for you on the dedicated hosting server. Furthermore if you need assistance with all the regular admin tasks on your dedicated hosting server, you can order the Managed Servers package, which includes data backup disk space, Operating System updates every week, installation and problem troubleshooting procedures, server monitoring and rebooting procedures, etcetera.
A User–Friendly Help Section
We have provided our Web Hosting Control Panel with an in–depth knowledge base, which includes comprehensive explanations of all its features and functionalities. Moreover, we have made exhaustive video tutorials that will further disclose to you how to carry out a given action or troubleshoot a common issue. The how–to articles and the tutorial video clips are readily accessible from every section of the Web Hosting Control Panel through the Videos and Help buttons situated in the upper right corner.