In case you have a site, a problem may always emerge and it does not automatically need to be related to the web hosting service itself. For instance, something may go wrong when you update a software application or some important data may be modified or deleted by accident. No matter what the essence of the problem might be, you will need to touch base with the respective help desk staff and request them to restore a backup or to assist you in dealing with the problem that you’re encountering. How quickly they’ll do that will predetermine the span of time that your websites will be unreachable. For specific websites like community sites or e-shops, a lengthened downtime often means lost users and money. That said, it’s of principal importance that you use the services of a hosting company that provides not only a very good customer care service, but also a timely one.

One-Hour Response Guarantee in Shared Website Hosting

Our guaranteed max response time for any helpdesk ticket that you open or any email that you send is just sixty minutes, even if you contact us during weekends and national holidays. Whatever the nature of your issue or query might be, we will help you out immediately and will provide you with the necessary information to sort out any problem with your sites. The actual response time typically doesn’t exceed 15 to 20 minutes, which means that you can just forget about waiting around for hours to get a problem solved or what’s even worse – waiting around a whole day only to receive an answer that more information is needed whilst nothing’s sorted out. We’ll offer you assistance without delay solely because we are aware of how priceless time can be in the dynamic online era. The 1-hour reply guarantee is valid for any technical or billing enquiry that you may have in regards to our Linux shared website hosting.

One-Hour Response Guarantee in Semi-dedicated Servers

Our help desk support staff members will be at your service at all times and they will respond to any ticket that you submit through our web hosting Control Panel within one hour max. The response time is guaranteed irrespective of whether you have a general question regarding your semi-dedicated server or you run into a certain obstacle and for most issues you will not have to wait even that long. No matter what the essence of the issue is or what time it is, we will be there to assist you, as we are available 24x7 to handle any general, technical or billing issue. In case you contact us about anything that is within our capabilities, we will solve it before we respond, which goes to say that you will not have to wait for hours or days while the problem perseveres. If there is something that you need to do on your end, we’ll give you the necessary info – what possible solutions to try, what steps to take, etc.