Integrated Ticketing System in Shared Website Hosting
The ticketing system that we’re using for our Linux shared website hosting isn’t separate from the hosting account. It’s included in our all-in-one Hepsia Control Panel and you’ll be able to access it whenever you wish with just several clicks of the mouse, without leaving your account. The ticketing system offers a quick-search box, so you can track the status of virtually any support ticket that you’ve already opened, if required. Moreover, you can read knowledge base articles that belong to different problem categories, which you can choose, so you can learn how to handle a given issue before you actually submit a ticket. The response time is maximum one hour, which suggests that you can obtain quick assistance at any specific time and if our client care staff suggests that you should do something inside your hosting account, you can do it instantaneously without having to log out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it is far more efficient to manage everything from a single place, which is why we’ve implemented a ticketing system into the custom Hepsia Control Panel, which comes with each single semi-dedicated server account. This will allow you to handle the correspondence with our support team along with your disk drive space, which goes to say that you won’t have to memorize one more log-in name for a different admin console. You will be able to submit a new ticket or to track the status of an old one with no more than a couple of clicks of the mouse while you are browsing the files within your semi-dedicated account. Also, you can look through older tickets using a clever search functionality or read relevant help articles, which offer solutions to commonly experienced problems. The inbuilt ticketing system is strictly monitored 24-7-365 with the maximum ticket response time being just 1 hour, so there’ll always be someone to help you.