There are a number of ways to touch base with the hosting company whose services you are using, but the one that you will always find no matter which company you select is a ticketing system. It’s the easiest means of communication for several reasons. In the event that no customer support team representative is free at the moment and they are all busy, a phone call may not be responded to, but a ticket will invariably be received. In addition, you can copy ‘n’ paste extensive pieces of information without worrying about typos, and if a specific problem requires more time to be resolved or a number of replies need to be exchanged, all the info will be in one location, so either party can always follow the steps taken by the other one. The downside of using tickets to contact your web hosting provider is that they’re typically separate from the hosting platform, which goes to say that if you have to provide info or to adhere to directions, you’ll have to use no less than 2 separate admin consoles and this number might increase if you’d like to manage multiple domain names. Moreover, a lot of hosting companies reply to tickets after several hours, or even once in every 24 hours, and for you as a client, this simply means wasted time whilst awaiting a reply.

Integrated Ticketing System in Shared Website Hosting

The ticketing system that we’re using for our Linux shared website hosting isn’t separate from the hosting account. It’s included in our all-in-one Hepsia Control Panel and you’ll be able to access it whenever you wish with just several clicks of the mouse, without leaving your account. The ticketing system offers a quick-search box, so you can track the status of virtually any support ticket that you’ve already opened, if required. Moreover, you can read knowledge base articles that belong to different problem categories, which you can choose, so you can learn how to handle a given issue before you actually submit a ticket. The response time is maximum one hour, which suggests that you can obtain quick assistance at any specific time and if our client care staff suggests that you should do something inside your hosting account, you can do it instantaneously without having to log out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

We believe that it is far more efficient to manage everything from a single place, which is why we’ve implemented a ticketing system into the custom Hepsia Control Panel, which comes with each single semi-dedicated server account. This will allow you to handle the correspondence with our support team along with your disk drive space, which goes to say that you won’t have to memorize one more log-in name for a different admin console. You will be able to submit a new ticket or to track the status of an old one with no more than a couple of clicks of the mouse while you are browsing the files within your semi-dedicated account. Also, you can look through older tickets using a clever search functionality or read relevant help articles, which offer solutions to commonly experienced problems. The inbuilt ticketing system is strictly monitored 24-7-365 with the maximum ticket response time being just 1 hour, so there’ll always be someone to help you.