The support that you'll receive from your shared website hosting company is very important, regardless of whether you have pre-sales questions and you're not a client yet, or you've got a technical issue with an active account. Timely and clear information about a question or an issue will save you a lot of time and efforts, not mentioning that this is generally a proof that you are ordering from a genuine website hosting supplier and not from a reseller. When you purchase a hosting account via a company that doesn't own its servers and it cannot access them directly, it is quite possible that you will wait for a day or two so as to have a response to any kind of question, so your websites may stay offline for quite some time. Alternatively, a supplier which offers different options for communication and has a technical support crew available all the time will assist you to right away and help you limit or fully avoid any kind of downtime and potential losses.

24/7 Customer Support in Shared Website Hosting

The customer and technical support services for all our shared website hosting packages are twenty-four-seven, which means that you can forget about waiting for a couple of days so as to receive assistance. If you are not our client yet, you can give us a call, chat with a representative or send an e-mail. In case you currently have an account, you can open a support ticket on top of the other three methods of contact. You are able to choose the best way to contact us based on where you are or the hardware you are using. We will help you for almost any webhosting-related query that you may have or issue that you could experience and even if you get in touch with us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming issues you may open a ticket, but even in such a case the max response time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you choose, you will be able to take full advantage of our 24/7 tech support services even on public holidays. Your websites will be available all the time and so will we. With a number of contact options, you can select the best approach to get in touch with us and learn more about our solutions in case you do not have an account yet, or request support if you are already one of our customers. You'll be able to give us a call, have a chat with a live agent, send an email message or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The previous two options have 1-hour response time warranty, even though it rarely takes over 20 mins to get assistance no matter the complexity of the issue. With our customer and tech support services, we are available for you every time you need us, not several days later.

24/7 Customer Support in VPS Servers

When you use our VPS servers, you won't ever have to wait for more than one hour to get support for any type of situation that you may encounter regarding the server or the software that comes pre-installed with it. We warrant this short response time for all the support tickets that you open from your billing Control Panel or emails which you send to our tech support crew. We have local phone numbers in several countries around the world and a live chat service where we are able to help you with billing, pre-sales and common questions. Customer and tech support is available 24/7/365 using the various ways of communication, so regardless what your question or issue is, there is always someone to help you quickly. If you need help with third-party software, which you cannot install or which gives you troubles, you're able to reap the benefits of the Managed Services upgrade package that we offer for all the VPS plans.

24/7 Customer Support in Dedicated Servers

All dedicated server packages that we provide include 24/7 support via various means of communication and with a 1-hour max response time warranty. When you want to learn more about the plans or you have some billing or general questions, you can phone one of the local numbers we have globally or you may use our live chat service and speak to a live representative. For strictly tech issues which need the help of a technical support person or an administrator, you're able to open a support ticket from your billing Control Panel or you could send an email, because these channels are more appropriate to track a particular problem. The answer time for them rarely is more than half an hour, therefore you can forget all about having to wait for a whole day in order to receive help. Our support service is available for all the server-related issues, as well as the pre-installed software. When you need assistance for third-party applications, you can consider acquiring the Managed Services upgrade that we offer for all packages.